Features / Shared inbox

One inbox, the whole team.

Share sales@ or support@ with your team. Assign each email to a person, talk about it in private notes, and never reply twice.

Why it matters

When three people read support@, one of two things happens: everyone thinks someone else replied, or two people reply to the same customer with different answers.

Qasid turns a shared address into a team inbox. Everyone sees who owns each email, what the team said about it, and who is writing a reply right now, without forwarding or CC chains.

How it works

1. Share a mailbox. The mailbox owner shares sales@ or support@ with teammates. No password is shared.
2. Assign. Give each email to a person. They get a notification, and it shows in their “Assigned to me”.
3. Work together. Leave notes only the team sees, mark emails done, and see live when someone is viewing or replying.

What you get

• Assign and mark done. Every email has an owner and a status, so nothing falls through the cracks.
• Private notes. “Customer called, sending a new quote tomorrow.” Notes stay inside the team and are never emailed.
• Collision alerts. See “Ali is replying” before you start writing the same answer.
• No shared passwords. Teammates use their own sign-in; access can be removed with one click.
• Reply-time analytics. How fast the team answers, per person and per mailbox.
• Notifications. On phone, browser or WhatsApp when an email is assigned to you.

Support without the chaos

An order complaint arrives at support@. Hina assigns it to Ali and adds a note with the order number. Ali replies; Sara sees “Ali is replying” and moves on. The manager sees the median reply time drop from a day to two hours.

Questions

Does everyone need their own mailbox?

No. One shared address like support@ is enough; each person signs in to Qasid with their own account.

Can I remove someone’s access?

Yes, instantly. They never knew the mailbox password, so there’s nothing to change.